Last updated: April 24, 2024
At OrganizeWell, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures and policies for returns, exchanges, and refunds. By purchasing products from our website, you agree to the terms of this policy.
You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of items that are:
To be eligible for a return, your item must be:
Please note: Some items are not eligible for returns due to hygiene reasons or other specific circumstances. These include:
To initiate a return, please follow these steps:
Important: We recommend using a trackable shipping service and purchasing shipping insurance for your return. You are responsible for the cost and risk of returning the item(s) to us, unless the return is due to our error (you received an incorrect or defective item).
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. The time it takes for the refund to appear in your account depends on your payment provider's policies.
We offer full refunds for:
Partial refunds may be issued for:
If you need to exchange an item for the same product (e.g., different size or color), please follow the return process above and specify that you would like an exchange rather than a refund. If the replacement item is in stock, we will ship it to you once we receive your return.
For exchanges to a different product, please return the original item for a refund and place a new order for the desired product. This ensures faster processing.
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with the following information:
For damaged or defective items, we will cover the return shipping costs and will either replace the item or provide a full refund, depending on your preference and product availability.
If you haven't received a refund after 14 business days from our confirmation email, please check the following:
If you've completed all these steps and still haven't received your refund, please contact our customer service team at [email protected].
Items purchased on sale or with promotional discounts are eligible for returns under the same conditions as regular-priced items, unless specifically marked as "Final Sale" or "Non-Returnable."
Please note that refunds for sale items will be based on the price you paid, not the current selling price.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the original purchase. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
For gift returns, please contact our customer service team for specific instructions.
Many of our products come with a manufacturer's warranty. If your product develops an issue after the 30-day return period but within the warranty period, please refer to the warranty information provided with your product or contact our customer service team for assistance with warranty claims.
Warranty coverage varies by product and typically covers manufacturing defects but not damage due to accidents, misuse, or normal wear and tear.
For international orders, the same refund policy applies, but please note:
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
The refund policy applicable to your order is the one in effect on the date of your purchase.
This refund policy does not affect your statutory rights as a consumer. If you are located in the European Union, you have the right to cancel your order within 14 days of receiving the goods without giving any reason, in accordance with the EU Consumer Rights Directive.
For UK customers, your rights under the Consumer Rights Act 2015 remain unaffected by this policy.
If you have any questions about our Refund Policy, please contact us:
OrganizeWell Ltd.
7 David Fields
Loganton, HR8 2JJ
United Kingdom
Email: [email protected]
Phone: +44 8578 181268
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.